Terms of sale and use

Who you are dealing with

ChantoCNC is made and sold by ChantoCNC Studio LLC (“we”, “us”). By using this website or the app you agree to these terms. If you do not agree, please do not use them.

Questions about these terms go to info@chantocnc.com; help with the app or your license goes to support@chantocnc.com.

Ordering and payment

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

In practice: checkout runs on Paddle’s pages, Paddle charges your card, collects any sales tax or VAT that applies where you live, issues your receipt, and handles payment questions and refund requests. Your purchase is also subject to Paddle’s buyer terms.

A ChantoCNC license costs $128, paid once. Checkout shows the final price for your country, in your local currency where Paddle supports it, including any taxes that apply. Renewals are priced at checkout. We may change prices for future purchases; a change never affects a license you already own.

Delivery

Nothing ships. Your license key is emailed to the address you enter at checkout, normally within a minute of payment, from licenses@chantocnc.com. If it has not arrived after fifteen minutes, check your spam folder, then write to support@chantocnc.com with the email address you paid with and we will resend it.

What a license includes

A license is a one-time purchase, not a subscription. It activates the app on up to 3 machines that you own or control, and it includes 2 years of updates from the day you buy. After that the app keeps working, for as long as you like, with the versions you have.

The license is for you, or for your business if you bought it for one. It may not be resold, lent, or shared, and a key that is being shared or resold may be deactivated.

Projects, designs and G-code you make with ChantoCNC are yours. We claim nothing on the parts and products you cut.

Free trial

Every feature is free for 30 days, with no account and no payment details. When the trial ends the app still opens your projects; saving and exporting G-code lock until you activate a license, then everything unlocks exactly where you left off.

Updates and renewals

Updates released within your update window install for free. A renewal adds 2 more years to that window, counted from whichever is later: today or the end of your current window, so renewing early loses you nothing. Renewals are optional and never automatic; nothing is ever charged unless you buy one on the Renew page.

Refunds, chargebacks and deactivated keys

You can return a license for a full refund within 30 days of purchase. The refund policy has the details and how to ask.

When a payment is refunded or reversed, the license key it paid for is deactivated and the app returns to its trial state on each machine. Please contact us or Paddle before disputing a charge with your bank: a refund takes minutes to arrange, a chargeback deactivates the key at once and takes weeks to resolve.

Using the app

The software is licensed, not sold. The installer’s End User License Agreement sets out what you may and may not do with it: among other things, you may not copy it beyond backups, redistribute it, modify it, or reverse engineer it. ChantoCNC, its logo, the app, this site and the documentation belong to ChantoCNC Studio LLC.

CNC machines are dangerous. ChantoCNC plans toolpaths and writes G-code; it does not control or supervise your machine and knows nothing about your actual tooling, workholding or material. You are responsible for checking every toolpath, simulating it, verifying feeds, depths and travel limits, and keeping the machine attended with an emergency stop in reach. The app and its output are provided as is, without warranty, and our liability is limited as set out in the EULA, to the extent the law where you live allows.

Using this website

The site and documentation are provided as is and may change or be unavailable at any time. Do not use them unlawfully, try to break into them or the license server, interfere with their operation, or infringe anyone’s rights through them.

Deactivation and termination

We may deactivate a license key, and stop providing the service behind it, for a material breach of these terms or the EULA: sharing or reselling keys, fraud, a reversed payment, or serious or repeated misuse. Your own copy of the app and your files are unaffected; the app simply returns to its unlicensed state.

Changes to these terms

We may update these terms as the product and the law change; the date at the top tells you when. The terms in force when you bought your license apply to that purchase.